Support

Contact support

Email support@taxmycompany.co.uk. We aim to acknowledge account, payment and technical requests within two business days.

What we can help with

• Access, email verification, password and two-step verification.
• Company lookup, accounting periods, documents and supported product journeys.
• Payments, receipts, refunds and filing-status tracking.
• Technical errors, rejected submissions and unsupported-case guidance.

Filing issues

For a submitted filing, include the company number, accounting period and the non-sensitive submission or order reference. Do not email passwords, recovery codes, UTRs, authentication codes or full tax documents.

Escalation

Support triages product access and payment issues. Technical filing and integration failures are escalated to the filing operations team; eligibility, compliance and accounting questions are escalated for review. We will tell you if a case cannot be handled by the service.

Tax-advice boundary

TaxMyCompany provides software for the companies and returns described on this site. Support cannot give bespoke tax, accounting, legal or financial advice, make discretionary tax-planning recommendations, or act as your adviser outside the software filing process. Seek an appropriately qualified professional where advice is needed.